Increased Efficiency by Certus Technology: Technical and Competency Assessment Using AI

TACT Technology

Case Study: Certus Technology’s TACT Technology

Challenges: Certus Technology partnered with UK NEQAS for Blood Transfusion Laboratory Practice (BTLP) to help tackle three challenges: understand the essence of competency assessment and how it differs from knowledge assessment, design an online system capable of competency assessment in the blood transfusion laboratory context, and build a partnership with BTLP to deliver online competency assessment services to its client laboratories.

Solutions: Certus Technology came up with the solution of a virtual Blood Transfusion Laboratory delivered online, automated construction of realistic blood testing scenarios, adiagrammatic design tool shared with the customer, a content management system to maintain scenario resources, automated assessment of user performance, laboratory and user level performance dashboards, and a long term partnership between BTLP and Certus to deliver the service.

Results: They were able to achieve an efficient system of competency assessment in blood transfusion laboratory practice, hundreds of registered laboratories and thousands of individual users, a new revenue stream creating a sustainable business model for the service and an innovation award from the Royal College of Pathologists.

To read more about Certus Technology’s TACT Technology, visit their site below.

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How It Works

Certus Technology developed the TACT platform, leveraging AI to provide online competence assessment and training systems through scenario-based interactions. With a TACT-based assessment system, users engage with real-world scenarios tailored to their professional environment, with their performance automatically evaluated. TACT Technology employs AI to replicate authentic real-world situations, offering a spectrum of customizable scenarios ranging from routine tasks to complex and rare situations. These scenarios utilize various resources, such as video clips or plain text, stored in a content management system accessible to system administrators. The volume of available resources directly correlates with the diversity of scenarios offered.

Key Features

• Automatic AI driven scenario generation with random variations
• Probabilistic control over the incidence of any aspect of generated scenarios
• A vast range of generated scenarios from the routine to the highly complex
• Performance dashboards for both users and team leaders
• Particular utility in organisations certified against ISO competency standards such as ISO15189
• Video, 3D virtual worlds and document based scenarios